If you have a question, would like to give us some feedback or chat about your favourite Fauvist painter, please feel free to contact us at info@fauatelier.com

Also, besides Fau Atelier we work as designers, photographers and art directors. We’re always open for new projects!

Product Care

How do I take care of my Fau jewellery?
Our earrings are made of acrylic and sterling silver 925 with a coating of 18K gold. To preserve the golden layer there are severals things you can do:
– store your earrings in the provided Fau Atelier box, to minimise oxygenisation
– avoid contact with water, perfume, oils, creams and sweat
– polish your earrings with a jewellery cloth
To sum up: treat them with love and attention and they will last for years to come.

The gold plating has discoloured, how is this possible?
We are very sorry to hear this. If you’ve taken all the precautions mentioned above, it is quite likely that the discolouration is due to the PH value of your skin. Everyone has a different PH value, which means that every skin reacts differently to different materials. Unfortunately, there is nothing to do about this natural process.

Shipment and Delivery

Do you ship internationally?
Yes we do!

What are the delivery options?
All packages are sent with PostNL, track and trace included. Delivery may take up to 5 working days in the EU, it may take up to 10 days out of the EU.
You can check the shipping costs here:
Netherlands: 3,90€
Europe 1: 9 €
This includes the following countries:
Belgium, Denmark (excl. Faeröer Islands and Greenland), Germany, France, (incl. Corsica and Monaco),
Italy (excl. San Marino and Vatican city), Luxembourg, Austria, Spain (incl. Balearic Islands excl. Canary Islands),
United Kingdom (excl. Gibraltar and Canal Islands), Sweden.
Europe 2: 18,5€
All other EU countries not mentioned above.
Rest of the world: 24,30€

Can I return my earrings?
Of course we do hope that you are happy with your purchase, but if for some reason you have changed your mind you can return your order within 14 days of receiving your package. Please note delivery is at your own costs. For us to accept your return, the earrings need to be in their original state.

How do I return my order?
Please print out this form and fill in the requested information.  Place the earrings in their original state in their package and add the return form. Send your package within 14 days of receiving your product. Please note that shipping is at your own costs. 

Can I exchange my earrings?
As each pair is slightly different we suggest you take your time to pick your favourite piece. If you’ve changed your mind about your order we suggest you place a new order and return your purchase as we do not offer exchange.

When will I receive my refund?
Once we have received your package we will first check if the earrings are in good condition. Then we will transfer the refund with your selected payment method at the time of your purchase. This may take up to 7 working days, depending on the payment method.

Stock 

My beloved earrings just went out of stock, will you refill them?
Each pair of earrings comes from one specific acrylic sheet and is a limited edition. As we cannot guarantee there will be a second edition, best is to make sure if there’s another product that suits you.

Customer Care

I’m not satisfied with the product, what can I do?
We do our best to give the most accurate image of our jewellery so you can get the best impression of our product. If for some reason you are not satisfied with it or the product seems to be defect, please feel free to contact us at info@fauatelier.com.