Do you ship internationally?

For now we ship to EU countries only.

What are the delivery options?

All packages are sent with PostNL, track and trace included. Delivery may take up to 5 working days in the EU, it may take up to 10 days out of the EU.
You can check the shipping costs here:
Netherlands: 3,90€
Europe 1: 7€
This includes the following countries:
Belgium, Denmark (excl. Faeröer Islands and Greenland), Germany, France, (incl. Corsica and Monaco),
Italy (excl. San Marino and Vatican city), Luxembourg, Austria, Spain (incl. Balearic Islands excl. Canary Islands), Sweden.
Europe 2: 18,5€
All other EU countries not mentioned above.

Can I return my jewellery?

Of course we do hope that you are happy with your purchase, but if for some reason you have changed your mind you can return your order within 14 days of receiving your package. Please note delivery is at your own costs. For us to accept your return, the earrings need to be in their original state.

How do I return my order?

Please use the track&trace link you’ve received in the e-mail informing you of your order being on its way. Via this link you can follow the steps to return the products. Don’t forget to indicate which product(s) you are returning at the remarks section.

When will I receive my refund?

Once we have received your package we will first check if the product is in good condition. Then we will transfer the refund with your selected payment method at the time of your purchase. This may take up to 7 working days, depending on the payment method.

How do I take care of my Fau jewellery?

Our earrings are made of acrylic and sterling silver 925 with a coating of 18K gold. To preserve the golden layer there are severals things you can do:
• Store your earrings in the provided Fau Atelier box, to minimise oxygenisation
• Avoid contact with water, perfume, oils, creams and sweat
• Polish your earrings with a jewellery cloth
To sum up: treat them with love and attention and they will last for years to come.

The gold plating has discoloured, how is this possible?

We are sorry to hear this. If you’ve taken all the precautions mentioned above, it is quite likely that the discolouration is due to the PH value of your skin. Everyone has a different PH value, which means that every skin reacts differently to different materials. Unfortunately, there is nothing to do about this natural process.

Can I mix&match all your earrings?

No this is not possible as there are two types of earrings designed for this. The first type is specifically for rings and the second type is for our studs. This has to do with the drill hole but also the shape and size of the artworks. So to sum this up: for the studs you can switch up all stud-based artworks and then for the rings you can switch it up with all ring-based artworks. We hope that’s clear for you, please let us know if you have any questions.

What is your classic collection?

These pieces are for your special occasions, to fall in love with forever. They aren’t suited for the mix&match method, unique in their own way and lasting for years to come.