Clause 1. | General
1.1 The General Terms and Conditions of FAU Atelier apply to all offers, products, orders, agreements and deliveries of FAU Atelier. By placing an order, you agree to these terms and conditions. Please read them carefully before placing an order. If you have any questions regarding these conditions, please contact FAU Atelier at info@fauatelier.com.
Clause 2. | Agreement and Order
2.1 The agreement becomes binding when you place your order. FAU Atelier will process your order after payment has been received.
2.2 Once your order has been processed, you will receive an order confirmation by email containing the details of your order.
2.3 We make every effort to display our products, colours and specifications as accurately as possible. Slight variations in colour or appearance may occur due to screen settings and the nature of the materials and production process.
Clause 3. | Payment and Payment Methods
3.1 FAU Atelier offers secure payment methods as displayed during checkout. Available payment methods may vary.
3.2 All product prices displayed in the FAU Atelier webshop include applicable VAT, unless stated otherwise. Shipping costs, where applicable, are shown during checkout before you complete your order.
3.3 Payments are processed securely through our payment providers. FAU Atelier does not have access to your complete credit card details.
Clause 4. | Delivery
4.1 FAU Atelier uses trusted delivery services to ship orders. Where available, Track & Trace information will be provided.
4.2 FAU Atelier will dispatch your order as soon as possible after payment has been received. We always aim to deliver within the estimated delivery time. If there is an unexpected delay, we will do our best to inform you.
4.3 FAU Atelier is responsible for the order until it has been delivered to you in accordance with the applicable delivery arrangements.
4.4 Delivery times stated on our website are estimates. Unexpected delays may occur that are outside our control.
4.5 Please make sure that the delivery information you provide is complete and correct. If you notice an error after placing your order, please contact us as soon as possible at info@fauatelier.com.
Clause 5. | Checking Your Order
5.1 FAU Atelier wants you to be happy with your purchase. Please check your order upon receipt. If you receive an incorrect or damaged product, please contact us as soon as possible at info@fauatelier.com so that we can provide an appropriate solution.
Clause 6. | Right of Withdrawal
6.1 As a consumer, you have the right to withdraw from your purchase within 14 days without giving a reason, in accordance with applicable consumer law.
6.2 The 14-day cooling-off period starts on the day after you, or a third party designated by you who is not the carrier, receives the product.
6.3 During the cooling-off period, please handle the product and packaging carefully. For hygiene reasons, earrings should not be worn. You may inspect the product in the same way as you would reasonably be able to do in a shop.
6.4 You may be responsible for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

Clause 7. | Exercising the Right of Withdrawal and Return Costs
7.1 If you wish to exercise your right of withdrawal, please notify FAU Atelier within the 14-day cooling-off period by emailing info@fauatelier.com.
7.2 After notifying us, please return the product within 14 days.
7.3 Please return the product with any supplied accessories and, where reasonably possible, in its original condition and packaging, following the return instructions provided by FAU Atelier.
7.4 The consumer is responsible for ensuring that the return is made correctly and on time.
7.5 The direct costs of returning the product are the responsibility of the consumer, unless otherwise stated by FAU Atelier or required by law.
7.6 Further information about returns can be found on our website.
Clause 8. | Warranty and Defective Products
8.1 FAU Atelier stands behind the quality of its products. If a product is defective or does not meet what you may reasonably expect from it, please contact us at info@fauatelier.com.
8.2 Depending on the circumstances and applicable consumer law, FAU Atelier will provide an appropriate solution, such as repair, replacement or a refund.
8.3 Where a refund is applicable, it will be processed as soon as reasonably possible and in accordance with applicable consumer law.
8.4 Warranty does not cover damage caused by improper use, normal wear and tear, or alterations or repairs made by the customer or a third party.
Clause 9. | Copyright
9.1 All photographs, images, designs, texts and other content displayed by FAU Atelier are protected by applicable intellectual property rights. They may not be reproduced, distributed or publicly used without prior written permission from FAU Atelier.
Clause 10. | Complaints and Applicable Law
10.1 These Terms and Conditions are governed by Dutch law, without affecting any mandatory consumer rights that may apply.
10.2 If you have a question, complaint or comment, please contact us at info@fauatelier.com. We will do our best to find an appropriate solution.